All Prices in US Dollars
All orders will be shipped the following business day after payment has
been received unless the item is out of stock. If a current item is not in stock,
JOHAYDEN will order the item, pick it up from the warehouse, and ship within 3-4 business
days as long as the item is available at the warehouse. If you are looking for something specific and do not see it listed on our
site, please email email@example.com to see if
it is available in our warehouse or if it can be ordered in for you.
Shipping charges will be added to your order and the total amount will
be emailed to you.
Shipping to the US
Shipping by Canada Post Small Packet for items under 1 kilo (2.2
pounds.) Shipping to PO Boxes,
Alaska or Hawaii by Canada Post USA Expedited for items over 1 kilo, includes up to $100
insurance. JOHAYDEN will cover additional insurance when necessary. Please
note that even though this service is called "expedited", I have found that the
service moves like a snail! Shipping to Continental USA by FedEx Ground (street
address required) for packages over 1 kilo, includes $100 insurance. JOHAYDEN will
cover additional insurance when necessary.
Shipping to Canada
Shipping by FedEx Ground (street address required), includes up to $100
insurance. JOHAYDEN will cover additional insurance when necessary. OR Shipping
by Canada Post by Expedited Parcel, includes up to $100 insurance. JOHAYDEN will
cover additional insurance when necessary. Canadian residents responsible for
appropriate taxes - no exceptions!
Shipping by Canada Post. You can choose between air
mail (3 - 10 days) or surface mail (4 weeks - 12 weeks). Insurance can be purchased
on packages going by Parcel Post, not Small Packet. Packages weighing over 2 kilos can
have very high shipping costs. Please email firstname.lastname@example.org
for a quote for shipping overseas.
JOHAYDEN is pleased to combine shipping for all
items where possible. Cost of
shipping multiple items is drastically reduced with combined shipping as
long as the package does not go oversized.
All Sales Are Final
I will replace any damaged items when possible, or refund your item
purchase price. If you receive a damaged item, please contact me immediately at email@example.com. You must keep all packaging
materials for a claim to be filed. I will contact FedEx to file the claim, and let
you know when they will be there to inspect/pick up the damaged item. If you can
take a digital photo to send, it can speed up the process. I will replace your item
as soon as I have heard from FedEx that they have inspected/picked up the package.
A refund or replacement when possible, will be offered upon authorized
return if a product has been misrepresented. Please contact me at firstname.lastname@example.org.
Accepted Forms of Payment
Payment in US funds by Money Order, Cashier's Check, Visa or MasterCard.
Your checkout will take you to a secure site to enter your Visa or MasterCard
information. You may also call or fax your Visa/MasterCard information:
If you are mailing payment to me, please send to:
77 Kings College Road
Canada L3T 7R6
Current postage to send your payment from Canada is
postage to send your payment from the US is 60¢. International postage to Canada
varies. Please check with your local Post Office for the correct amount.
If your questions have not been answered here, please email email@example.com